Terms & Conditions

Below are our Terms & Conditions:

Payment Terms

We Only accept payment via PayPal right now. You can use your Credit or Debit card for payment via PayPal. E-mail us at info@secretwoodrings.com if you have any question regarding Payment.

Shipping Terms
  • If item is ready to ship, then We will send it within 3-5 business days after payment confirmation.
  • If item is marked as made to order it will take up to 7 days to complete your item as its 100% handmade.
  • We do not ship on Weekends & Holidays.
  • We will notify you once your package is ready for shipping. We will also send you a tracking number / code of your package, So that you can track shipping status.
  • Standard Shipping is free
  • Express Shipping via DHL Express is charge $30 extra.

Normal standard delivery time takes:

  • For U.S. – 8-21 days
  • For U.K. – 7-15 days
  • For Canada – 14-25 days
  • For European Union countries – 9-15 days ( excluding Italy – 20-25 days )
  • For Australia – 15-30 days
  • For New Zealand – 13-25 days
  • For South Africa – 20 days
  • For Israel – 10-18 days
  • For Japan – 7-12 days
  • For Russia – 20-30 days
  • Other countries will take around 25-30 days.

 

ATTENTION – In some countries Local taxes – custom duty and other taxes will charge extra. You need to pay it from your end.

Refunds and Exchanges Terms
  • Item must be returned within 14 DAYS after the buyer receives the item If you are not satisfied with your purchase. All items must be return in original conditions without any physical changes with all of its components. We do not refund payment for delivery, only the cost of the product.
  • If for any reason you are unhappy with your purchase, contact us at info@secretwoodrings.com as soon as possible and we will resolve any problem.
  • If you wish to cancel transaction (Before the order was made and sent), Please, note, that there is non-refundable 9% and Paypal fees (for USA – 1.9% + $ 0.30, other countries 4% + $ 0.35).
  • If your package mark as ”unclaimed”, it may be resend, or you may get refund (excluding shipping costs and non-refundable fees) – just email us at info@secretwoodrings.com about it. 
  • If you have made payment but decided to cancel the order while it was already sent to you, you will also be refunded a sum, except for above-mentioned commission fee, as the cancellation took place due to no fault of the seller. 
  • You will get the money back after the package is returned to us. While returning parcel, please give us a track number.